Subscription & Billing Terms

These terms form part of the Terms of Service and should be read with the Refund & Cancellation Policy.

1. Plans

Scaleify is sold as a monthly subscription across a Free plan and paid tiers (currently Starter, Pro, Elite and higher business and enterprise tiers). The pricing page is the authoritative statement of the current price, monthly credit allowance, Scout limit, seat count and feature entitlements of each plan. Entitlements are enforced server-side, not merely hidden in the interface.

2. The Free plan

The Free plan requires no card and includes a monthly credit allowance. Scout, opportunity search, analysis, message drafting, saved opportunities, the pipeline and Revenue Recovery are available on Free; paid tiers add higher allowances, more Scouts, advanced filters, automations, analytics, team seats and API access. Free accounts may be rate limited, and we may suspend or remove Free accounts that are inactive for a long period or used abusively.

3. Credit allowances

• Each plan grants a monthly allowance of credits to your workspace at the start of each billing period.
• Credits are consumed by chargeable operations. A Scout search currently costs 5 credits. Manual searches, opportunity analysis, message generation and premium AI operations are charged at the rates shown in the product at the time of use.
• Charging happens server-side after the work succeeds; failed or empty operations are not charged, or are refunded automatically.
• If your balance is too low, the operation is refused up front rather than partially performed.
• The platform does not currently apply an expiry date to credits held in your balance. We do not guarantee that an unused monthly allowance rolls into the next period.
• Credits have no cash value, cannot be sold, and cannot be transferred to another account.

4. Credit packs

Where credit packs are offered, they are a one-off purchase added to your balance on successful payment. Because packs are digital content supplied and usable immediately, refund rights are set out in the Refund Policy.

5. Ad campaign payments

Ad campaigns booked through Scaleify are quoted individually based on your brief and are paid as a one-off charge, separately from your subscription. Any promotional discount is shown before you pay. Campaign delivery is provided by NextRank Marketing and the quote is an estimate until confirmed and paid.

6. Billing cycle and renewal

Paid plans are billed in advance and renew automatically each period until cancelled. Your renewal date and current status are shown in billing settings. Cancelling stops the next renewal; it does not shorten the period you have already paid for.

7. Payment methods and processor

Payments are processed by Stripe. Card details are entered on Stripe's hosted checkout and are never received or stored by Scaleify. Subscription status in the product is derived only from verified webhooks from the payment processor, never from the browser.

8. Failed and duplicate payments

If a payment fails we may retry it and notify you. Access to paid features may be reduced or paused while a payment is outstanding. Genuine duplicate charges caused by a processing or system error are refunded in full once verified — contact us with the date and amount.

9. Upgrades and downgrades

Upgrades take effect when payment is taken, and the new plan's allowance and entitlements apply from that point. Downgrades take effect at the end of the current period, after which the lower plan's allowance and limits apply. Where a downgrade reduces limits (for example the number of Scouts), you may need to remove items to fit within the new plan.

10. Promotional codes

Promotional codes apply only to the products and periods stated, cannot be combined unless we say so, have no cash value, and may be withdrawn or expire. Where a code is described as automatically applied, that applies only at checkout for eligible purchases.

11. Tax and invoices

Prices are shown in pounds sterling. Unless stated otherwise, prices exclude VAT or other applicable taxes, which are added at checkout where they apply. Receipts and invoices are issued by the payment processor. Scaleify's VAT position is [VAT NUMBER IF APPLICABLE].

Needs legal review: Confirm the VAT registration position and whether prices should be displayed inclusive of VAT for consumer customers before launch.

12. Price changes

We may change prices, plan contents or credit rates. Changes apply from your next renewal and we give reasonable advance notice of materially adverse changes so you can cancel before they take effect. Completed operations are never re-charged retrospectively.

13. Billing contact

Billing questions: [LEGAL CONTACT EMAIL] or the support page.