Acceptable Use Policy

This policy forms part of the Terms of Service. It applies to everyone in your workspace, including invited team members and anything acting under an API key you issue.

1. Purpose

Scaleify helps businesses find people who have publicly signalled that they may need a service, and helps draft a first message. That is only defensible if it is done respectfully and lawfully. This policy sets the line.

2. What we expect

• Contact people about things they have genuinely, publicly indicated an interest in.
• Be honest about who you are, what you sell and how you found them.
• Read the evidence Scaleify shows you before you send anything, and verify it.
• Make it easy to opt out, and honour opt-outs immediately and permanently.
• Keep volumes reasonable and personalised, not industrial.

3. Prohibited conduct

You must not use Scaleify to:

• break any law, or facilitate fraud, deception or money laundering;
• harass, threaten, defame, stalk or intimidate anyone, or contact someone who has asked you to stop;
• send spam, bulk unsolicited messaging or repetitive templated outreach at scale;
• impersonate a person, business, platform or Scaleify itself, or forge sender details;
• distribute malware, run phishing, or attempt credential harvesting;
• gain or attempt unauthorised access to any account, workspace, system or another customer's data;
• probe, scan, overload or interfere with the platform, its providers or its rate limits;
• scrape, crawl or bulk-extract data where the source prohibits it, or attempt to access private messages, private groups or authenticated areas of any platform through Scaleify;
• resell, sublicense or redistribute Scaleify results as a dataset, list or competing service;
• reverse engineer or decompile the platform, except to the extent that restriction is unenforceable by law;
• promote content that is unlawful, discriminatory, sexually exploitative or otherwise abusive.

4. Outreach and lead generation

Finding an opportunity is not permission to contact anyone. Scaleify does not grant you a right to send unsolicited messages. Before you make contact you are responsible for complying with:

• UK GDPR and the Data Protection Act 2018, and equivalent law where the recipient is;
• the Privacy and Electronic Communications Regulations and other anti-spam and e-marketing rules;
• advertising and consumer-protection law, including rules on misleading claims;
• the terms and messaging rules of any platform you contact someone on;
• any do-not-contact, preference-service or suppression obligations that apply to you.

You must not tell a prospect that they are actively looking to buy unless the public evidence genuinely supports that, must not overstate a relationship, and must not suggest Scaleify vouches for you.

5. Handling prospect data

• Only save contact details that were published by, or on behalf of, the person or business concerned.
• Have a lawful basis for holding and using them, and provide privacy information where required.
• Delete records when you no longer have a reason to keep them, and act on erasure and objection requests.
• Do not upload special category data, criminal-offence data, or data you are not permitted to process using cloud AI services.

6. Platform and credit integrity

• Do not attempt to obtain credits you have not paid for, manipulate the credit ledger or refund logic, or repeat operations in a way designed to avoid charges.
• Do not circumvent plan entitlements, Scout limits, seat limits, rate limits or feature gates, including via the API.
• Do not create multiple accounts to multiply Free-plan allowances, and do not share one account across separate businesses instead of buying seats.
• Do not attempt to manipulate Scout or search behaviour — for example by publishing fake demand signals, poisoning sources, or prompt-injecting the AI to bypass controls or reveal other customers' data.
• Do not use automated tooling against the interface in a way that degrades the service for others.

7. Content and campaigns

You are responsible for everything you upload, including team-chat attachments and ad-campaign creative. You must own or be licensed to use it, and any advertising you commission must be lawful, truthful and compliant with the rules of the platforms it runs on. We may refuse or remove content that breaches this policy.

8. Third-party platform rules

Scaleify reads only permitted public sources through official APIs and search indexes. If a platform's terms restrict how you may contact its users, those terms apply to you. Being able to see something in Scaleify does not mean a platform allows you to message the person about it.

9. Reporting misuse

If you have received outreach that appears to breach this policy, or you want your details removed from a customer's workspace, tell us through our contact page or legal@thisisscaleify.com. Include the message and sender details so we can act.

10. Enforcement

Depending on severity we may warn you, limit features, throttle usage, remove content, suspend the workspace or terminate the account, and we will cooperate with lawful requests from authorities. Serious breaches may result in immediate termination without refund, to the extent the law allows. Enforcement decisions can be appealed through support.

11. Changes

We update this policy as the product and the risks change; the version and dates at the top of this page always reflect the current text.